Terms of Use
General Information
- Driver's Age: Minimum age requirement of 23 years for small and medium category cars and 26 years for other cars. Maximum age limit is 80 years.
- Driving License: National or International, issued at least one year prior. (no copy). *A necessary condition for national licenses is that they must be in Latin characters.
- Payment Method: By cash or credit/debit card. The rental payment is made at the beginning of the rental period.
- Fuel: Paid by the customer - Please return the vehicle with the same amount of fuel as when you received it.
- Transport by Ferry: Not allowed without the explicit and written permission of the company. (Insurance WILL NOT be valid if you are off the island of Rhodes without the company's consent)Exceptionally and only with written permission from the company and payment of the respective amount specified by the company, transport off the island will be allowed, but only to another island, not the mainland. Exiting Greek territory is strictly prohibited.
- Extension of Rental / Changes: Contact the company at least 18 hours before your contract expires. Extensions are always granted based on availability. The same applies to any changes regarding the station - return location of the vehicle.
- Reservations and Availability: All reservations are made according to the vehicle category, not for a specific model.
- Wholesale Invoice: If you require an invoice, please request it during your booking or at the latest when we deliver the vehicle. (Provide us with all necessary tax details, VAT number, address, profession, etc.)
- Fines - Penalties:
Fines and penalties resulting from traffic code violations are the responsibility of the Lessee. The Lessee additionally undertakes, as applicable, to pay the management costs.
- Reservation Cancellations
Reservation cancellation is free if made at least twenty-four (24) hours before the scheduled start date and time of the vehicle rental (always according to the exact booking time).
- Accident - Damage:
In case of an accident - damage, the customer is charged €40 for the accident file management expenses and is required to contact the company immediately.
Insurance & Coverage
- Basic or Comprehensive insurance with 0€ deductible or exemption up to 1500€ (depending on the reservation and category)
- Passenger car insurance
- Third-party insurance - Civil liability
- Theft insurance
- Fire insurance
- Unlimited kilometers
- 24-Hour roadside assistance
- Free cancellation (up to 24 hours before rental)
Exceptions for CDW and FDW, WUG
Cases with charges and exceptions from any insurance.
The charges for any of the damages listed below will be directly borne by the customer regardless of whether they have accepted the CDW, FDW, WUG, with the most significant being:
- Damage or losses to the interior and exterior of the vehicle (Caused without a recorded accident)
- Damage to the underside of the vehicle caused by driving off-road.
- Burnt clutch due to misuse.
- Burnt engine from negligence or broken oil pan off paved road.
- Vehicle dislodging (beach - mountains, etc.)
- If the car is driven by an unauthorized - unlisted driver in the rental contract.
- Accident or damage caused under the influence of alcohol/drugs, intentional damage, reckless driving, or off-road driving.
- The customer assumes full responsibility in case of such claims.
- Any unreported damage or accident to the vehicle may be considered negligence. The customer must inform the company immediately; otherwise, no insurance will cover them.
Loss or Removal of License Plates
In case of loss or removal of license plates during the rental period, the renter will be charged for the rental until the plates are received from the relevant authority, as well as any cost arising from their reinstallation.
Loss or Destruction of Key
In case of loss or destruction of the key during the rental period, the renter must pay 150 to 500 euros depending on the vehicle type. Also, any other expenses incurred (key reprogramming, vehicle transportation, etc.). Additionally, the vehicle unlocking service if you lock the key inside the vehicle is charged.
Refueling on the road due to renter's negligence is offered with the corresponding charge and transportation costs.
Vehicle Cleanliness. Returning the vehicle with excessively dirty interior or exterior, such as trash, vomit, sand, wet seats, etc., will result in charges.
