RhoRent Rent a Car respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect when you use our website and services, why we collect it, how it is used and protected, and the rights available to you regarding your personal data.
Depending on how you use our website and services, we may collect and process information such as:
Please do not send payment card details, passwords, PIN numbers, CVV/CVC codes or other confidential authentication credentials through our contact forms or AI Rentals Expert.
We process personal data where necessary to provide our services, respond to your requests, prepare or manage a vehicle reservation, communicate with you regarding your rental, comply with legal obligations, and protect the security and proper operation of our website and systems.
In particular:
The legal basis for processing depends on its purpose. Personal data necessary to answer pre-contractual requests, prepare a reservation or provide a rental service is processed where necessary for steps taken at your request before entering into a contract or for the performance of a contract. Information that we are legally required to maintain or provide is processed in order to comply with our legal obligations.
Certain technical, security and service-quality information may be processed on the basis of our legitimate interests in operating, protecting and improving our services, provided that these interests do not override your rights and freedoms.
Our website provides an AI-powered Rentals Expert that can assist visitors with questions about RhoRent services, rental conditions, vehicles, locations, availability, prices and the booking process.
When you use the AI Rentals Expert, your messages are processed by privately operated AI infrastructure in order to understand and respond to your request, maintain the context of the conversation, retrieve relevant RhoRent information, provide vehicle availability and pricing information where applicable, and determine when assistance from a member of the RhoRent team may be appropriate.
The AI Rentals Expert does not use a public consumer AI chatbot to generate its responses. The AI processing infrastructure is operated privately for the provision of the RhoRent service.
For the operation, security and support of the service, limited information associated with an AI session may be recorded. This may include conversation content, IP address, session identifiers, timestamps and technical or security information relating to the request.
This information may be used where necessary for maintaining the service, customer support, security, prevention of abuse, troubleshooting and service-quality purposes. Access to retained information is restricted to authorised persons where required for these purposes.
The AI Rentals Expert is intended to provide information and assistance. AI-generated responses may occasionally be incomplete or inaccurate. Where a request requires human assistance, the AI Rentals Expert may refer the conversation to RhoRent personnel.
The AI Rentals Expert is not intended to make decisions producing legal effects concerning you, or decisions that similarly significantly affect you, solely through automated processing.
Please do not provide credit or debit card numbers, CVV/CVC codes, PIN numbers, passwords or other confidential authentication credentials through the AI Rentals Expert.
Personal data relating to reservations and rental transactions may be retained in the company's records for up to five (5) years where this is necessary for contractual, accounting, tax, legal or other legitimate record-keeping requirements, unless a different retention period is required by applicable law.
Information retained in connection with the AI Rentals Expert and associated technical or security records is kept only for as long as reasonably necessary for the purposes for which it was collected, including operation of the service, customer support, security, troubleshooting and service quality, or where retention is necessary for compliance with legal obligations or the establishment, exercise or defence of legal claims.
Other personal data is retained only for as long as necessary for the purpose for which it was collected or for as long as required by applicable law.
We do not use your contact information to send marketing communications unless there is an appropriate legal basis for doing so. Where your consent is required, such communications will only be sent after you have provided that consent.
Where applicable, you may withdraw your consent or unsubscribe from marketing communications at any time.
RhoRent does not sell or rent your personal data.
Personal data may be made available where necessary to authorised RhoRent personnel and to service providers that process information on behalf of RhoRent for purposes such as website hosting, technical operation, communications, IT support, security and other services necessary for the operation of our business.
Service providers processing personal data on behalf of RhoRent are required to process such information only for the purposes for which they have been engaged and in accordance with applicable data-protection requirements.
Personal data may also be disclosed where required by applicable law, regulation, court order or a competent public authority, or where necessary for the establishment, exercise or defence of legal claims.
Where personal data is transferred outside the European Economic Area, RhoRent will ensure that an appropriate legal basis and the safeguards required by applicable data-protection legislation are in place.
We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or destruction.
Our website uses encrypted HTTPS/SSL connections, and access to systems containing personal data is restricted according to operational requirements.
No internet-based service can guarantee absolute security. We therefore review the measures used to protect our systems and information as appropriate.
Our website may process technical information such as browser type, device information, IP address and information concerning the use of the website for security, functionality, statistical and service-improvement purposes.
Where cookies or similar technologies require consent under applicable law, they are used in accordance with the choices made through the website's consent mechanism.
Subject to the conditions provided by applicable data-protection law, you may have the right to:
You also have the right to lodge a complaint with the competent data-protection supervisory authority if you believe that your personal data has been processed in violation of applicable data-protection legislation.
Our vehicle rental services are not directed at children. Children and young people should not submit personal information through our website or AI Rentals Expert without the involvement of a parent or legal guardian.
If you have questions regarding this Privacy Policy, wish to exercise your data-protection rights, or have a question concerning personal data held about you, you can contact RhoRent:
RhoRent Rent a Car
Rhodes International Airport Diagoras
85106 Rhodes, Greece
Email: info@rhorent.com
Telephone: +30 6983068501 / +30 2241082312
We may update this Privacy Policy when our services, technology or legal obligations change. The current version will always be made available through our website.
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